IndiGo faces system outage; thousands of passengers face tough time at airports

Mumbai, Oct 6: Thousands of IndiGo passengers faced a tough time on Saturday as the airline faced system outage for more than seven hours leading to long queues, longer waiting time for check-ins and baggage drop process at airports.

Passengers shared pictures of crowds at airports and handwritten boarding passes.

At a little past 1800 hours, the airline said while airport systems are up and running, it may take a little time to achieve full normalcy.

The systems of the country’s largest airline, which operates more than 2,000 flights daily, started facing slowdown in the morning.

Thousands of IndiGo passengers across airports had to wait for long at check-in counters for their flights on Saturday due to glitches in the airline’s system.

Airports sources said the system glitch impacted various services of the airline, including online ticket bookings, web and counter checking-in process, issuance of boarding passes, and dropping of baggage at airport counters.

The system slowdown was reported around 1115 hours at the Mumbai airport, the sources said.

There were serpentine queues of IndiGo passengers at various airports.

Many IndiGo passengers took to social media to complain about the problems and some of them claimed they missed their flights also.

“Our airport systems are up and running, and our airport services have eased out effectively. However, we kindly ask for your understanding as we work to restore our other applications,” IndiGo said in a post on X at 1802 hours on Saturday.

Thousands of passengers were impacted by the system issues.

In another post on X during the day, the airline had said the option to make a booking or web check-in is temporarily unavailable due to the ongoing system outage.

At 1344 hours, IndiGo said it was experiencing a temporary system slowdown across its network, affecting the website and booking system.

“As a result, customers may face increased wait times, including slower check-ins and longer queues at airports,” it said.

An IndiGo passenger claimed the system issues started from 0800 hours.

“Do you have any clue how many people missed their flights? Have any care for other’s problems? This looks more like a railway station and not an airport!,” the passenger said in a post on X.

Another passenger complained that web check-in was not happening for around eight hours. (PTI)

Hot this week

Meghalaya man missing in Bangkok

Shillong, Jan 10: A 57-year-old Meghalaya resident, Mr. Treactchell...

Pay hike of Assam ministers, MLAs likely as 3-member panel submits report

Full report likely by Oct 30 Guwahati Sept 25: There...

ANSAM rejects Kuki’s separate administration demand, says bifurcation not acceptable

Guwahati, Sept 8: Rejecting the separate administration demand of...

Meghalaya Biological Park Inaugurated After 25 Years: A New Chapter in Conservation and Education

Shillong, Nov 28: Though it took nearly 25 years...

Meghalaya’s historic fiber paves the way for eco-friendly products and sustainable livelihoods

By Roopak Goswami Shillong, Oct 25: From making earbuds to...

CM Omar hails ‘ponywallah’ who died trying to save tourists

Pahalgam (J&K), Apr 23: A 30-year-old 'ponywallah' was among...

Muslim bodies condemn Pahalgam attack

New Delhi, Apr 23: Prominent Muslim organisations on Wednesday...

Pahalgam attack: Family members of victims struggle to come to terms

Chandigarh/Kochi/Kanpur, Apr 23: A fun trip that turned to...

Post-matric scholarship funds released to bank  

Nearly 2,000 ST students face Aadhaar-linkage hurdle   Shillong, Apr 23:...

99 teams vie for PA Sangma memorial cricket title

Tura, Apr 23: With 99 teams participating, a two-week...

Mass to mark Pope’s funeral on Saturday

Shillong, Apr 23: Catholic faithful in Shillong will mark...

JNC calls out BSF over infiltration issues

Council issued warning against those hiring ‘outsiders’ for work Shillong,...
spot_img

Related Articles

Popular Categories

spot_imgspot_img