CM calls for using ‘1971’ to seek grievance redressal  

90% power-related complaints resolved through 1971 helpline  

Shillong, Sep 10: Chief Minister Conrad K Sangma has urged the citizens to lodge their grievances through the CM-Connect helpline 1971, which remains active from 8 am to 8 pm.

“I urge members that 1971 is the number and anybody can call and put your grievances and enquire about government schemes. We are working towards making this available at the national level (where people can) dail the code 0364 and dail 1971,” Sangma told the Assembly on Wednesday.

Assuring that the government will continue to work towards improving services, he said the idea was to create a system like 911 in the US.

He asserted that 1971 is a robust online grievance redressal system and that it has received thousands of calls with over 1,000 related to power department alone.

Ninety per cent of the power-related complaints have been resolved, with most issues related to power outages and transformer breakdowns, he said.

He also informed that the complaints can be lodged in regional and local languages and Joint Secretary in-charge is the nodal officer, and all complaints are monitored by the Chief Minister’s Office (CMO).

“The system is data-based and connected with all departments, ensuring timely resolution of complaints,” he said.

The CMO has ensured that information is sent immediately to the concerned person, facilitating prompt resolution.

Hot this week

Pay hike of Assam ministers, MLAs likely as 3-member panel submits report

Full report likely by Oct 30 Guwahati Sept 25: There...

Meghalaya Biological Park Inaugurated After 25 Years: A New Chapter in Conservation and Education

Shillong, Nov 28: Though it took nearly 25 years...

ANSAM rejects Kuki’s separate administration demand, says bifurcation not acceptable

Guwahati, Sept 8: Rejecting the separate administration demand of...

Meghalaya man missing in Bangkok

Shillong, Jan 10: A 57-year-old Meghalaya resident, Mr. Treactchell...

Meghalaya’s historic fiber paves the way for eco-friendly products and sustainable livelihoods

By Roopak Goswami Shillong, Oct 25: From making earbuds to...

Congress MP’s demand for railways ‘lacks originality’: NPP

Shillong, Oct 21: Senior National People’s Party (NPP) leader...

‘Tourism sector made significant progress’

Shillong, Oct 21: Tourism in Meghalaya has made significant...

Assam govt extends financial aid to victims of Baksa jail violence

Guwahati, Oct 21: Assam Chief Minister Himanta Biswa Sarma...

Nongpoh MLA satisfied with Nongpoh-Umden-Sonapur construction progress

Shillong, Oct 21: UDP legislator from Nongpoh Mayralborn Syiem...

Prashant alleges 3 candidates of his party withdrew under BJP’s ‘pressure’

Patna, Oct 21: Poll strategist-turned-politician Prashant Kishor on Tuesday...

Two rare ladybird beetles discovered in forests of Khasi, Garo Hills

Plotina muelleri was collected near Shillong Peak in the...
spot_img

Related Articles

Popular Categories