New Delhi, July 19: From flights to supermarkets to banking operations, the global Microsoft outage is disrupting multiple sectors and threatens to lead to massive issues if it is not resolved soon. In India, almost all air carriers — Vistara, IndiGo, SpiceJet and Akasa Air — are facing technical issues that are affecting booking, check-in and flight updates. The airlines are now checking in passengers manually.
“We’re currently facing a technical issue in providing updates on flight disruptions. Our team is actively working to resolve this issue. We regret for any inconvenience caused and will update you once the issue is resolved. Thank you for your patience and co-operation,” Spicejet has said in a post on X.
Akasa Air said some of their online services are currently unavailable. “Due to infrastructure issues with our service provider, some of our online services, including booking, check-in and manage booking services will be temporarily unavailable. Currently we are following manual check-in and boarding processes at the airports and hence request passengers with immediate travel plans to reach the airport early to check-in at our counters,” Akasa Air posted on X.
IndiGo, too, has put out a statement. “Our systems are currently impacted by a Microsoft outage, which is also affecting other companies. During this time booking, check-in, access to your boarding pass, and some flights may be impacted. We appreciate your patience,” it said.
Vistara has also mentioned technical challenges. “We’re experiencing technical challenges across various aspects of our operations due to a global outage at our service provider’s end. We are working with them to resolve the issue as quickly as possible. We regret any inconvenience caused and appreciate your patience,” it has said in a post on X.
Delhi airport has said that some services have been affected. “Due to the global IT issue, some of the services at the Delhi Airport were temporarily impacted. We are closely working with all our stakeholders to minimise the inconvenience to our flyers. Passengers are requested to be in touch with the airline concerned or the help desk on ground for updated flight information. We regret the inconvenience caused to our passengers,” they said in a statement.
Systems are also down at Bengaluru airport, although the exact number of flights delayed is not known yet.
Among the countries worst affected is Australia. According to The Sydney Morning Herald, the outage has hit ABC News 24 that struggled to play news packages. The crisis then hit Woolworths supermarkets where checkout systems crashed due to the outage. Several customers also complained that their cards are not working. Police systems went down too.
